Frequently asked questions

How do I join Bectu?

Great news! You can join online. To complete the join form, you will need your employment details and you bank details to set up your direct debit.

How much does it cost to join Bectu?

Your subscription rate is based on your income. See what you might pay on our join page.

Where can I find out more about Bectu and the benefits of joining?

Learn more about Bectu and what we do and discover the additional benefits that you can access when you become a member.

I’ve got a problem at work, but I’m not a member. Can I still get help from Bectu?

At Bectu, we help our members. Unfortunately, we’re unlikely to be able to help with problems that occurred at work before you became a member, other than in exceptional circumstances.

However, if you work in the private sector and there’s no union in your company, you may be able to use our Employment Law Support Service (ELSS).

Help! I’ve forgotten my login details for the Prospect website

It happens. You can reset your password via the website.

When trying to log in I see an error message saying ‘The username or password you entered is incorrect’, what do I need to do?

Please ensure that you are trying to log in with the email address that you registered as your preferred email address, and check that you are entering the password and email address correctly. If you have forgotten your password, you can reset it here.

If you haven’t logged into your account since June 2025 (when we updated our systems), you will need to set a new password before you can login.

I have tried to reset my password but I have not received an email with a password reset link.

Check that you are requesting the password reset link using the email address that you registered as your preferred email address.

Check that the password reset email has not been sent to your junk/spam folder.

If you are sure that you are using your preferred email address and you have not received a password reset email then please call us on 0300 600 1878 or email [email protected].

The MFA code that I have been emailed is not being accepted by the system.

Emailed MFA codes expire after five minutes. If you input the code more than five minutes after receipt, it will have expired and you will need to request a new one.

Sometimes, it can take up to five minutes for an emailed code to arrive in your inbox. If you have in the meantime requested another code, it will have invalidated the first code sent. Request a new code and wait a few minutes for that email to arrive, then use that code straight away.

I need help with a problem at work – Who do I contact?

That depends on where you work. If you don’t have a local representative in your workplace or you’re not sure, give our membership department a call on 0300 600 1878 or email them. They can put you in touch with the best person to assist you. This may be your local representative, or one of our full-time officers.

I’ve just joined – how do I access member only content on the website?

If you set your password when you joined, you just need to log in. If you haven’t yet set your password, You need to set a password, and then you can log in.

Your Knowledge Hub is where you can find publications and resources, and access content published by your union branch officers.

How can I find out what my membership number is?

You can view all your membership details once you’ve logged into your member portal. Alternatively, our membership team are always on hand to help; simply call them on 0300 600 1878 or email them.

How can I update the details on my membership record?

You can edit your details in your online member portal, or by calling our membership team on 0300 600 1878 or by sending them an email.

How can I update the bank details for my Direct Debit payment?

To update your payment details please contact our membership team by calling 0300 600 1878 or by email.

I’d like to become more active in the union ­– how can I find out more?

Great news! Your first step should be to contact your local rep, or full-time official. Read more about how you can get involved.

I’d like to cancel my membership.

Cancellation requests need to be made in writing. Please notify our membership team by email.

I need assistance handling a member query

No problem ­– Contact your full-time officer.

Not sure who this is? Call our membership department on 0300 600 1878

How can I access my branch content?

Branch content can be accessed via your Knowledge  Hub; just make sure you’re logged in.

I want to start a campaign in my branch – who can help?

Sounds interesting! Have a chat to your local organiser, who can then help pull together the relevant resources needed from across the union if necessary. Not sure who your local organise is? Read more about our organising team or call our membership department on 0300 600 1878.

I want to attend a Bectu course, how do I find out more?

Take a look at our courses and apply online. Still not sure? Contact our Education Team for further assistance.

I’d like to run a Bectu course in my branch – is this possible?

Contact our Education team – they’re happy to help!

I’d like to host a Bectu recruitment event at work – Where do I start?

Your local organiser can help with that. Not sure who your local organise is? Read more about our organising team or call our membership department on 0300 600 1878.

Still have questions? Email our organising team

Check out our staff pension scheme investment principles.