Reps part 2: handling personal cases

This course will give you the skills and knowledge to represent your local members with their personal cases. After completing both Reps 1: key skills and Reps 2: handling cases the union will accredit you to represent members at formal meetings and hearings.

hands typing into a laptop keyboard

Online via Teams or Zoom 2-3 times a month and in person
Now booking for October 2024 (online)
22-23 October – Prospect HQ, London Victoria
Online – 2.5hrs x 3 mornings (plus 2-3hrs research / coursework)
In person – 2 full days
Level 2
You must have completed Reps 1 or Effective Health & Safety
You must attend all sessions
Not available to Bectu freelancers
Book via your
Prospect organiser or Bectu official

Who is the course for?

Any Rep who has completed part 1 or the ‘Effective health and safety’ course. This course is focused on how to represent members with their personal cases.

What will I learn?

  • How to confidently represent members and their personal cases
  • What you can/can’t do in informal/formal meetings
  • Learn more about the laws, policies and agreements that shape union representation.
  • Completion of both Reps part 1 (Key Skills) and Reps part 2 (Handling cases) will accredit you on behalf of the union.
  • Once signed off by your dedicated Negotiation Officer, you’ll receive accreditation letters for you to verify your case handler status.

What attendees say

“Kathryn and Rob are superb, skilled trainers – really knowledgeable, engaging, strong communicators; they without question were a fundamental reason why I enjoyed the course so much.

I would encourage other Reps, if possible, to attend this training in person – the interaction between the group was so much stronger than it would have been online.

In my experience the key components of a good/excellent training course are great trainers, good course content, an engaged cohort of attendees who are willing to share knowledge and experiences/learn, a good venue and great lunch. We had ALL of these key components.”

Michael Langmead – National Lottery branch

“I found this the most practically useful of the courses that I’ve been on with Prospect so far. It was pitched at the right level for me. I liked that it was highly interactive and ensured that I could use the information taught as I found this reassuring. I would very much recommend Reps 2 to others looking to improve their understanding of and confidence in handling cases.”